FirstOnline is FirstBank’s brand name for Internet Banking. The product allows customers to perform banking transactions via the Internet, without the waiting and restrictions associated with branch banking.
Retail User Login Corporate User Login
Features
- View account balances
- View and print statement of account
- Transfer funds between your accounts
- Transfer funds to 3rd party accounts within FirstBank
Benefits
- Convenience
- Fast
- Safe
- Accessibility
How to Activate
- Download form from website
- Fill and submit the form to
firstcontact@firstbanknigeria.com - Submission of forms can also be at any of the bank’s branches nationwide
- Customers' PINs are sent to their e-mail addresses within 5 business days
For customers in Diaspora
- Download form from website
- Fill and send request to firstcontact@firstbanknigeria.com
- NOTE: Customers MUST create a Secret question for him/her self on his/her profile.
Frequently Asked Questions
How do I reset my password without sending mails?
Click on the forget your password link on the online login pageIf a customer forgets his/her username and password what would he/she do?
Send mail to their branch or tofirstcontact@firstbanknigeria.com
How does a customer log unto the online banking site?
- Log on to www.firstbanknigeria.com
- On Self Service, click on Internet Banking Log In
- Click on either Retail User login or Corporate User login
- Key in User ID or Corporate ID and User ID
- Type in your Password and click Login
What is a Token?
A Token is a security device that generates random numbers to be used for online transfers.Must a customer use a token?
Yes, it is mandatory for corporate customers.No, it is not mandatory for Retail customers but a waiver form must be completed and submitted to any branch or firstcontact@firstbanknigeria.com.
How does a customer request for a token?
- For customer abroad
- Log on to www.firstbanknigeria.com
- On Get Help click on Download forms, select Token form
- Print, fill and scan to firstcontact@firstbanknigeria.com
- For customers within Nigeria
- Visit the branch nearest to you
Retail User Login Corporate User Login
